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Discover Ulster-Scots Centre puts customers...

14 September 2015

The Discover Ulster-Scots Centre has become the latest organisation in Northern Ireland to gain national recognition for its commitment to Customer Service, after being awarded WorldHost Recognised Business status.


WorldHost is a world-class customer service training programme that has already been used to train nearly one million people worldwide, including
front-line staff across the hospitality, tourism, leisure, passenger transport & travel industries, for sporting and cultural events across the UK.

 

WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service. With 100% of its staff trained to WorldHost standards, Discover Ulster-Scots Centre has officially become a WorldHost Recognised Business and was officially presented with their awards by Rosemary Lightbody, Experience Development Manager, Tourism NI at a reception held in the Discover Ulster - Scots Centre.

Presenting the awards Ms Lightbody said, “With over 17,000 people trained across Northern Ireland and almost 700 recognised businesses, World Host is establishing a clear industry standard in customer service.  This level of commitment to the visitor experience is not only encouraging but vital to growing our tourism businesses”.

On receiving the recognition, Iain Carlisle, Operations Director of the Discover Ulster-Scots Centre commented: “As one of Belfast’s newest cultural tourism attractions, we are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. When visitors see the WorldHost logo displayed in our business, they know that we have made a commitment to delivering an exceptional experience for them. Our staff members are fully committed to promoting The Discover Ulster-Scots Centre as a friendly and welcoming tourist destination. ”

Jean Haworth, World Host trainer said, “ I am delighted that the Discover Ulster-Scots Centre is leading the way, going the extra mile and investing in Customer Service to improve the visitor experience for all who visit”.

The WorldHost programme is being rolled out in Northern Ireland by Tourism NI in partnership with sector skills council, People 1st, to help businesses gain a competitive edge and position Northern Ireland as a world-class tourist destination.

More information about WorldHost training in Northern Ireland can be found at www.worldhostni.com

To register interest in WorldHost courses available contact Jean Haworth on 07718826088 or jeanhaworthconsulting@btinternet.com

About WorldHost

WorldHost was developed by British Columbia tourism authorities and has a 20-year history. It was used for training nearly 40,000 staff and volunteers in time for the very successful 2010 Vancouver Winter Olympics.

The WorldHost programme is being rolled out in Northern Ireland by the Northern Ireland Tourist Board in partnership with sector skills council, People 1st, and the Department for Employment and Learning to help businesses gain a competitive edge and position Northern Ireland as a world-class tourist destination.

WorldHost is designed to become the national standard for customer service training in the hospitality and tourism industry, and with the flexibility to provide solutions across a variety of industries.

 

www.worldhostni.com